We pride ourselves in handling your orders quickly and efficiently, with the majority of orders dispatching within 24 hours of being placed; however, some orders may take up to 48 hours to process. Should any unforeseen delays occur, you will be notified within 48 hours of placing your order.  However during our Sale period, due to the volume of orders, this may take longer, we appreciate your patience.

Orders placed after 3pm will be processed on the next working day. Orders are not processed over the weekend or bank holidays. As such, orders will be processed/dispatched on Monday for delivery on Tuesday.   

ALL ORDERS:

Please note estimated shipping times include processing time at the warehouse and are calculated from the date the order is dispatched.

Are There Any Additional Customs Charges That I Have To Pay Upon Delivery?

Yes, due to Brexit laws, custom charges and any duties will be down to the customer to pay. We cannot give an estimate to what these charges will be as each country is different and it is dependant on your order value. The courier will contact you via email or post, to pay the charges before delivery. Please note parcels can take up to 10 working days to complete through customs, custom processing time is completely out of our control. If you are located in Ireland, the custom charge payment will be added to the total order value. 

How To Track Your Order

You can track your order using the tracking number and the link on your dispatch confirmation email or you can sign in to your Style Cheat account to check your order status. You can also use our portal tracking system here https://swaptrack.co/p/stylecheat  

When will my order be sent?

We aim to dispatch orders placed before 3pm on the same day. Orders placed after 3pm on a Friday and over the weekend will be processed on the next working day. If you select Next Day Delivery after 3pm Friday, your order will be dispatched on the next working day.  As such, orders will be processed/dispatched on Monday for delivery on Tuesday.  Orders placed over the weekend and bank holidays will be shipped the next working day.  

Although we use all reasonable means to ensure that your order is delivered within a specified time frame, we cannot accept responsibility for late deliveries due to circumstances outside of our control. We will inform you of any unexpected delay.

During sales or busy periods delivery may take 5-7 working days.

What if I am not home when they deliver?

We recommend you use a delivery address where there will be someone to receive and sign for the delivery. For many of our customers this may be a work address. However, if you are out, the usual procedure is for the delivery service to leave a “We Stopped By” card. You can then collect from a depot or re-arrange delivery for a time that suits you.

Style Cheat do not accept liability for any delivery instructions issued to the delivery company by the customer. If you leave instructions requesting a parcel to be left in a different location you deem as a “safe place” such as in the shed, garage or with a neighbour, we cannot accept responsibility, if you fail to receive your parcel.

Undelivered Items

If items are undelivered to you by the courier/postal services these orders will be held for a defined period of time (varies per company) for you to collect. If uncollected items exceed this limit, they will be returned to us as the sender. All items will be automatically refunded and returned to stock. You will be notified via email of the refund once processed.