Delivery & Returns
We pride ourselves in handling your orders quickly and efficiently, with the majority of orders dispatching within 24 hours of being placed; however, some orders may take up to 48 hours to process. Should any unforeseen delays occur, you will be notified within 48 hours of placing your order. However during our Sale period, due to the volume of orders, this may take longer, we appreciate your patience.
Royal Mail 2nd Class
2-5 Working Days. Available on UK orders under £10.
This a non tracked service.
|Royal Mail Tracked 48||
Delivered within 2 working days. FREE on UK orders over £75.
Postcode exclusions* The below post codes can select this service however it may take between 3-5 working days for delivery.
BT, HS, KW, PA20, PA28-PA38, PA41, PA49,PA60-78,PA80,PH30,PH41-44,TR21-25,ZE,JE,GY,IM,KA27
*Royal Mail Tracked 24
Next Working Day Delivery. Order between Monday-Friday by 4pm for Next Working Day delivery including Saturday delivery. Excludes Sunday delivery.
Personalised items are not available for Next Day Delivery.
Postcode exclusions* The below post codes can select this service however it may take between 2-4 working days for delivery.
HS, KW15,PA20,PA28-38,PA41-PA49,PA60,PA78,PA80,PH30,PH41,PH43,TR21-25, ZE, JE, GY, IM, KA27, KW16-17,P H42, PH44, BT
*DPD Next Working Day Delivery
Applies to Mainland UK orders placed Monday-Thursday by 3pm.
FREE on orders over £150 (excludes Northern Ireland)
Excludes Saturday Delivery.
Personalised items are not available for Next Day Delivery.
Please also note that next working day delivery to Scotland, Highlands and Islands takes 2 working days.
|*Saturday Delivery DPD||Available for Mainland UK only. Orders must be placed Friday, by 3pm.||£10.00|
|DPD 2 Day Tracked||Republic Of Ireland - 2 Working Days||€12.95|
USA - 3 Working Days
|UAE, Australia & Canada - 2 Working Days||
Subject to location - Calculated at checkout.
DPD 7 Day Tracked
|Australia - 7 Working Days||
Subject to location- Calculated at checkout
Royal Mail Standard International Tracked
(Custom charges will apply)
|Europe - 5-10 working days||£12.50|
|Premier Delivery||Applies to Mainland UK Customers. Delivery via DPD. Become a Premier Member and receive free next working day delivery for a whole year. Order by 3pm to receive Next Working Day Delivery. Once a premier member, if the order is placed by 3pm, it will be delivered the next working day.||One off payment of £9.99|
Premier Delivery - Once a premier member next day delivery is FREE for a year. Please note this does not include Saturday. If you are a premier member and would like Saturday delivery this will need to be selected at the checkout by 3pm Friday.
Please note estimated shipping times include processing time at the warehouse and are calculated from the date the order is placed
* Please note: Orders placed after 3pm will be processed on the next working day. ** Orders placed after 3pm on a Friday will be processed on the next working day. As such, orders will be processed/dispatched on Monday for delivery on Tuesday.
Are There Any Additional Customs Charges That I Have To Pay Upon Delivery?
Yes due to the new Brexit laws, custom charges and any duties will be down to the customer to pay. We cannot give an estimate to what these charges will be as each country is different. Please note parcels can take up to 10 working days to complete through customs, custom processing time is completely out of our control. If you are located in Ireland, the custom charge payment will be added to the total order value.
How To Track Your Order
You can track your order using the tracking number and the link on your dispatch confirmation email or you can sign in to your Style Cheat account to check your order status. You can also use our portal tracking system here https://swaptrack.co/p/stylecheat
When will my order be sent?
We aim to dispatch orders placed before 4pm on the same day.
Although we use all reasonable means to ensure that your order is delivered within a specified time frame, we cannot accept responsibility for late deliveries due to circumstances outside of our control. We will inform you of any unexpected delay.
During sales or busy periods delivery may take 5-7 working days.
What if I am not home when they deliver?
We recommend you use a delivery address where there will be someone to receive and sign for the delivery. For many of our customers this may be a work address. However, if you are out, the usual procedure is for the delivery service to leave a “We Stopped By” card. You can then collect from a depot or re-arrange delivery for a time that suits you.
Style Cheat do not accept liability for any delivery instructions issued to the delivery company by the customer. If you leave instructions requesting a parcel to be left in a different location you deem as a “safe place” such as in the shed, garage or with a neighbour, we cannot accept responsibility, if you fail to receive your parcel.
Update to our Returns Policy
Please be aware that as per our T&C’s, UK returns will now be subject to a £4.50 fee which will be deducted from the refunded amount (£4.50 per package) We are joining fellow high street and online retailers in introducing this small charge to work towards reducing our carbon footprint and the environmental impact of returns from online shopping.
Thank you for shopping with us at Style Cheat. We endeavour to do all that we can to hope you love your purchase(s). However, if you are not fully satisfied with the item(s) you have received, you may return the item(s) to us within 28 days of receipt, provided they are in original condition with tags intact. Once items are returned you will be entitled to receive a refund. Refunds take 7-15 days from delivery to our warehouse, we will send you an email when your return is delivered to our warehouse and when the refund is processed.
For hygiene purposes, we are not able to refund items that appear to have been worn, washed, are not in original condition, or have their “REMOVE ME AND I WILL BE YOURS FOREVER” security tags removed. Every aspect of the garment must be free from signs of wear and odour.
How To Return
Returning from UK
Using the returns portal is super simple, just log in with your order number and you’ll be given the option to return for a refund or exchange with ease. If you have multiple orders to return, please log each order separately for a return and package them up separately with their own returns label on the outside of the parcel. Please log all items needing a refund, into the returns portal. Any items that are included in the package but not logged for a refund on the portal, will not be processed.
To begin your return or swap follow these steps:
1. Open the Returns Portal HERE
2. Enter your Order Number which you will have received when you placed the original order (starts with # or if you are returning an exchange order it starts with SW-)
3. Select the item(s) you would like to return
4. Select if you would like to Return or Exchange
5. Download the QR code for use in any Post office or Royal Mail drop off point
6. Drop it off at your nearest Royal Mail post office. Once we receive and verify your returned items, we will send you an email to confirm and your refund or exchange will automatically be processed, it’s as easy as that.
Returning from Europe
Using the returns portal is super simple, just log in with your order number and you’ll be given the option to return for a refund with ease. If you have multiple orders to return, please log each order separately for a return and package them up separately with their own returns label on the outside of the parcel. Please log all items needing a refund, into the returns portal. Any items that are included in the package but not logged for a refund on the portal, will not be processed. EU Returns are subject to a £9.99 fee which will be deducted from the refund total.
To begin your return follow these steps:
1. Open the Returns Portal HERE
2. Enter your Order Number which you will have received when you placed the original order (starts with # )
3. Select the item(s) you would like to return for a refund
4. Download the return label and invoices
5. Drop it off at your nearest UPS drop off point shown on the map. If there is not a local drop off point nearby, please get in touch with us via email email@example.com. Once we receive and verify your returned items, we will send you an email to confirm your refund, It’s as easy as that.
Please drop us an email at firstname.lastname@example.org to let us know you are returning your order and we can let you know our returns address (UK Based). The return cost will be down to the customer to pay. We recommend sending the return parcel via a tracked delivery service and obtain 'proof of posting'.
If you have any further queries regarding your order, please email email@example.com
Please note that when returning an item, your original shipping cost will not be refunded.
Changed your mind? Your right to cancel.
We understand that you may change your mind about something you have bought online.
You have the right to cancel within 14 days from when you receive your order if you simply change your mind. We can offer a refund (excluding cost of delivery) and request that you return the item(s) unused and with the security tags intact to us. Please ensure all return packages are sent via our returns portal as we cannot take responsibility for items damaged or lost in transit sent outside of our returns system. Please allow up to 28 days from the time we receive your return for it to be processed and refunded, we will email you when your refund has been processed.
Where items are returned to us outside of this time period we reserve the right to return the item to you.
Please also see the Exclusions, Christmas returns and Refunds sections below.
Christmas Returns 2023 - Extended Return Policy
Orders placed on or after November 16th 2023 will have 45 days to return their items.
We accept exchanges through our online portal for Mainland UK only
Customers are entitled to a full refund up to 30 days after receiving the goods if they turn out to be faulty. Any faulty items caused by the customer, whether it being pulls from wear, incorrect washing and damage from ironing are not returnable and we will not be held responsible. Only Manufacturing faults are returnable.
Delivery costs will also be refunded where you have paid for the service or selected an “Express”-type service as per your requirements in which case the standard cost of delivery will apply.
Please contact us via email firstname.lastname@example.org. Please provide your Order Number (begins #) as well as much information as you can regarding the fault, including images where possible to enable us to advise you quickly and correctly the best method for resolution.
We will contact you in writing to confirm the next actionable steps.
Returning a Gift
Please contact us via email@example.com making sure you provide us with the Order Number beginning # so that we can confirm the purchase details.
The amount paid for the item will be sent as a physical gift card to the delivery address as indicated on the original order.
If you would prefer that the sender’s account is credited for the gift please indicate this in your e-mail and along with your returned item(s).
Please also see the Exclusions below.
We are not obliged to give you a refund until we receive the products back from you or we receive evidence from you that you have sent them back to us. We strongly recommend you send the products using our returns portal . If you choose not to use our returns portal, please contact us via email beforehand firstname.lastname@example.org, ensure you obtain evidence of posting and write FAO Holly Campbell inside the return to ensure your parcel will reach the correct team.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment within approximately two days of being processed. Depending on your bank, it may take up to two billing cycles for the credit to appear on your credit card statement.
Please note that we are unable to issue refunds to expired bank cards - in this instance, we will issue the amount paid to you as online credit or gift card.
Faulty items will be refunded in full, including delivery charges where you have paid for the service or selected an “Express”-type service as per your requirements in which case the standard cost of delivery will apply as well as the cost incurred by you in returning them to us.
- Gift cards.
- Unfortunately, we cannot accept returns of personalised items, pierced jewellery, masks or masks accessories for hygiene reasons.
- Returns of underwear and swimwear are only valid if the hygiene slip is intact.
- Items that have had their security tags removed.
- Products purchased at any of our “pop-up” events.
If items are undelivered to you by the courier/postal services these orders will be held for a defined period of time (varies per company) for you to collect. If uncollected items exceed this limit, they will be returned to us as the sender. All items will be automatically refunded and returned to stock. You will be notified via email of the refund once processed.