Delivery & Returns
We pride ourselves in handling your orders quickly and efficiently, with the majority of orders dispatching within 24 hours of being placed; however, some orders may take up to 48 hours to process. Should any unforeseen delays occur, you will be notified within 48 hours of placing your order. However during our Sale period, due to the volume of orders, this may take longer, we appreciate your patience.
ALL ORDERS:
|
Delivery |
Time |
Cost |
|
Royal Mail 2nd Class |
2-5 Working Days. Available on orders under £10. This a non tracked service. |
£1.99 |
|
Royal Mail Tracked |
2 - 5 Working Days. Tracked delivery service.
|
£3.20 |
|
DPD Next Working Day Delivery |
Guaranteed Next Working Day Delivery. FREE on UK orders over £150 ( Mainland UK * Excludes Northern Ireland )
Orders must be placed Monday - Thursday by 3pm. Please note that if ordering for next day on a Friday pre 3pm, you MUST select Saturday Delivery. Personalised items are not available for Next Day Delivery. Please also note that next working day delivery to Scotland, Highlands and Islands & Ireland takes 2 working days. |
£5.95 |
| DPD Saturday Delivery |
Delivery is on a Saturday. Orders must be placed by 3pm on Friday and this service selected, in order to receive your order on Saturday.
|
£10.00 |
|
Europe Tracked Delivery (Custom charges will apply)
|
Germany (2-5 Working Days) Ireland (2-5 Working Days) Spain (3-5 Working Days) France (2-6 Working Days) Italy (3-6 Working Days) Denmark (3-5 Working Days) Switzerland (4-8 Working Days) |
£9.99 £9.99 £9.99 £9.99 £9.99 £9.99 £9.99 |
| USA Shipping |
DHL 2 Working Days |
£12.50 |
| Worldwide Shipping (Custom charges will apply) | Royal Mail | £12.50 |
Premier Delivery - Once a premier member next day delivery is FREE for a year. Please note this does not include Saturday. If you are a premier member and would like Saturday delivery this will need to be selected at the checkout.
Please note estimated shipping times include processing time at the warehouse and are calculated from the date the order is placed
* Please note: Orders placed after 3pm will be processed on the next working day. ** orders placed after 3pm on a Friday will be processed on the next working day. As such, orders will be processed/dispatched on Monday for delivery on Tuesday.
Are There Any Additional Customs Charges That I Have To Pay Upon Delivery?
Yes due to the new Brexit laws, custom charges and any duties will be down to the customer to pay. We cannot give an estimate to what these charges will be as each country is different.
How To Track Your Order
You can track your order using the tracking number and the link on your dispatch confirmation email. Alternatively, you can sign in to your Style Cheat account to check your order status.
When will my order be sent?
We aim to dispatch orders placed before 4pm on the same day.
Although we use all reasonable means to ensure that your order is delivered within a specified time frame, we cannot accept responsibility for late deliveries due to circumstances outside of our control. We will inform you of any unexpected delay.
During sales or busy periods delivery may take 5-7 working days.
What if I am not home when they deliver?
We recommend you use a delivery address where there will be someone to receive and sign for the delivery. For many of our customers this may be a work address. However, if you are out, the usual procedure is for the delivery service to leave a “We Stopped By” card. You can then collect from a depot or re-arrange delivery for a time that suits you.
Style Cheat do not accept liability for any delivery instructions issued to the delivery company by the customer. If you leave instructions requesting a parcel to be left in a different location you deem as a “safe place” such as in the shed, garage or with a neighbour, we cannot accept responsibility, if you fail to receive your parcel.
Returns
Update to our Returns Policy
Please be aware that as per our T&C’s, UK returns will now be subject to a £2.99 fee which will be deducted from the refunded amount. We are joining fellow high street and online retailers in introducing this small charge to work towards reducing our carbon footprint and the environmental impact of returns from online shopping.
Returns Information
Thank you for shopping with us at Style Cheat. We endeavour to do all that we can to hope you love your purchase(s). However, if you are not fully satisfied with the item(s) you have received, you may return the item(s) to us within 14 days of receipt, provided they are in original condition with tags intact. You can choose and pay for which ever return method is easiest for you. We work with a variety of carriers such as Collect+ , Royal Mail and DPD. Once items are returned you will be entitled to receive a refund. Refunds take 7-10 days from delivery to our warehouse.
For hygiene purposes, we are not able to refund items that appear to have been worn, washed, are not in original condition, or have their “REMOVE ME AND I WILL BE YOURS FOREVER” security tags removed. Every aspect of the garment must be free from signs of wear and odour.
How To Return
Returning from Mainland UK
Using the returns portal is super simple, just log in with your order number and you’ll be given the option to return or exchange your items with ease.
To begin your return or swap follow these steps:
1. Open the Returns Portal HERE
2. Enter your Order Number which you will have received when you placed the original order
3. Select the item(s) you would like to return
4. Select if you would like to Return, Swap or take a Store Credit for each of your items
5. The Store Credit will be sent to you in the form of a virtual gift card that retains value. This means you can use it as many times as you want until the balance reaches zero.
6. Download the QR code for use in any Post office or Royal Mail drop off point
7. Drop it off at your nearest Drop Off Point shown from the portal. Once we receive and verify your returned items your new replacements will automatically be sent out to you, it’s as easy as that. If you do not hear from us within the allotted time please email us on:
Returning from Europe
To return your order, just follow the few simple steps below:
1 - Head to our returns portal ( you'll need your order number ready, this will start with 'SC-' )
2 - Select what items you'd like to return and why.
3 - Select your chosen return method. You'll be able to see your closest carrier on the map.
4 - Print your returns label and attach to the outside of your parcel (there are alternative options if you don't have a printer)
5 - Your parcel will then be ready to be taken to your chosen drop-off point!
Please visit the below link which will enable you to start your return
https://stylecheat.intelligentreturns.net
PLEASE NOTE FASCINATORS/HATS, PERSONALISED ITEMS,EARRINGS, MASKS AND MASK ACCESSORIES ARE NOT RETURNABLE
Rest of the world
Please take the parcel to your nearest postal office or courier drop off point, They will advise you of the cost of postage. Please address the parcel correctly using all the details below. Please note you must include FAO Holly Campbell to ensure your parcel will reach the correct team.
FAO HOLLY CAMPBELL
STYLE CHEAT LTD
UNITS 1&2 SUMMIT HOUSE
SUMMIT ROAD
POTTERS BAR
EN6 3ER
If you have any further queries regarding your order, please email help@stylecheat.com
Please note that when returning an item, your original shipping cost will not be refunded.
Changed your mind? Your right to cancel.
We understand that you may change your mind about something you have bought online.
You have the right to cancel within 14 days from when you receive your order if you simply change your mind. We can offer a refund (excluding cost of delivery) and request that you return the item(s) unused and with the security tags intact to us. Please ensure all return packages are sent via our returns portal as we cannot take responsibility for items damaged or lost in transit sent outside of our returns system. Please allow up to 28 days from the time we receive your return for it to be processed and refunded.
Where items are returned to us outside of this time period we reserve the right to return the item to you.
Please also see the Exclusions, Refunds, and How to Return Internationally sections below.
Exchanges
We accept exchanges through our online portal for Mainland UK only
Faulty Items
Customers are entitled to a full refund up to 30 days after receiving the goods if they turn out to be faulty. Any faulty items caused by the customer, whether it being pulls from wear, incorrect washing and damage from ironing are not returnable and we will not be held responsible. Only Manufacturing faults are returnable.
Delivery costs will also be refunded where you have paid for the service or selected an “Express”-type service as per your requirements in which case the standard cost of delivery will apply.
Please contact us via email help@stylecheat.com. Please provide your Order Number (begins #SC-) as well as much information as you can regarding the fault, including images where possible to enable us to advise you quickly and correctly the best method for resolution.
We will contact you in writing to confirm the next actionable steps.
Returning a Gift
Please contact us via help@stylecheat.com making sure you provide us with the Order Number beginning #SC- so that we can confirm the purchase details.
The amount paid for the item will be sent as a physical gift card to the delivery address as indicated on the original order.
If you would prefer that the sender’s account is credited for the gift please indicate this in your e-mail and along with your returned item(s).
Please also see the Exclusions and How to Return sections below.
Refunds
We are not obliged to give you a refund until we receive the products back from you or we receive evidence from you that you have sent them back to us. We strongly recommend you send the products using our returns portal
If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment within approximately two days of being processed. Depending on your bank, it may take up to two billing cycles for the credit to appear on your credit card statement.
Please note that we are unable to issue refunds to expired bank cards - in this instance, we will issue the amount paid to you as online credit or gift card.
Faulty items will be refunded in full, including delivery charges where you have paid for the service or selected an “Express”-type service as per your requirements in which case the standard cost of delivery will apply as well as the cost incurred by you in returning them to us.
Exclusions
- Gift cards.
- Unfortunately, we cannot accept returns of fascinators/hats, personalised items, or pierced jewellery or masks for hygiene reasons.
- Returns of underwear and swimwear are only valid if the hygiene slip is intact.
- Items that have had their security tags removed.
- Products purchased at any of our “pop-up” events.
Undelivered Items
If items are undelivered to you by the courier/postal services these orders will be held for a defined period of time (varies per company) for you to collect. If uncollected items exceed this limit, they will be returned to us as the sender. All items will be automatically refunded and returned to stock. You will be notified via email of the refund once processed.