Delivery & Returns

We pride ourselves in handling your orders quickly and efficiently, with the majority of orders dispatching within 24 hours of being placed; however, some orders may take up to 48 hours to process. Should any unforeseen delays occur, you will be notified within 48 hours of placing your order.  However during our Sale period, due to the volume of orders, this may take longer, we appreciate your patience.


ALL ORDERS:

All orders are sent using order tracking and require a signature at point of delivery. Please consider this when selecting a delivery address/location.

Delivery

Time

Cost

UK Saver Delivery

2 - 3 Working Days

FREE

UK Next Day* DPD

Order by 2pm Monday to Thursday to receive your order the next day.

£5.99

UK Saturday Delivery** DPD

Delivery is on a Saturday. Orders must be placed by 4pm on Friday  and this service selected in order to receive your order on Saturday.

£10.00

Standard International

5-10 working days (Excludes Sat/Sun)

£9.99

Please note estimated shipping times include processing time at the warehouse and are calculated from the date the order is placed

 

 


* Please note: Orders placed after 2pm on will be processed on the next working day. ** orders placed after 4pm on a Friday will be processed on the next working day. As such, orders will be processed/dispatched on Monday for delivery on Tuesday. 

How To Track Your Order

You can track your order using the tracking number and the link on your dispatch confirmation email. Alternatively, you can sign in to your Style Cheat account to check your order status.

When will my order be sent?

We aim to dispatch orders placed before 2pm on the same day.

Although we use all reasonable means to ensure that your order is delivered within a specified time frame, we cannot accept responsibility for late deliveries due to circumstances outside of our control. We will inform you of any unexpected delay.

During sales or busy periods delivery may take 5-7 working days.

What if I am not home when they deliver?

We recommend you use a delivery address where there will be someone to receive and sign for the delivery. For many of our customers this may be a work address. However, if you are out, the usual procedure is for the delivery service to leave a “We Stopped By” card. You can then collect from a depot or re-arrange delivery for a time that suits you.

Style Cheat do not accept liability for any delivery instructions issued to the delivery company by the customer. If you leave instructions requesting a parcel to be left in a different location you deem as a “safe place” such as in the shed, garage or with a neighbour, we cannot accept responsibility, if you fail to receive your parcel.

Returns

Thank you for shopping with us at Style Cheat. We endeavour to do all that we can to hope you love your purchase(s). However, if you are not fully satisfied with the item(s) you have received, you may return the item(s) to us within 14 days of receipt, provided they are in original condition with tags intact. Once items are returned you will be entitled to receive a refund.

We are not able to refund items that appear to have been worn, washed, are not in original condition, or have their “REMOVE ME AND I WILL BE YOURS FOREVER” security tags removed. Every aspect of the garment must be free from signs of wear and odour.

To download the returns form please click here.

Changed your mind? Your right to cancel.

We understand that you may change your mind about something you have bought online.

You have the right to cancel within 14 days of placing your order if you simply change your mind. We can offer a refund (excluding cost of delivery) and request that you return the item(s) unused and with the security tags intact to us. Please ensure all return packages are sent with a trackable, insured service that provide you with a proof of postage, as we cannot take responsibility for items damaged or lost in transit. Please allow up to 28 days from the time we receive your return for it to be processed.

Where items are returned to us outside of this time period we reserve the right to return the item to you.

Please also see the Exclusions, Refunds, and How to Return sections below.

 

Exchanges

Unfortunately, we do not accept exchanges.

Faulty Items

Customers are entitled to a full refund up to 30 days after receiving the goods if they turn out to be faulty.  Any faulty items caused by the customer, whether it being pulls from wear, incorrect washing and damage from ironing are not returnable and we will not be held responsible.  Only Manufacturing faults are returnable.

Delivery costs will also be refunded where you have paid for the service or selected an “Express”-type service as per your requirements in which case the standard cost of delivery will apply.

Please contact us via email returns@stylecheat.co.uk or call us on 01707 647 150 . Please provide your Order Number (begins #SC-) as well as much information as you can regarding the fault, including images where possible to enable us to advise you quickly and correctly the best method for resolution.

We will contact you in writing to confirm the next actionable steps.

 

Returning a Gift

Please contact us via orders@stylecheat.co.uk making sure you provide us with the Order Number beginning #SC- so that we can confirm the purchase details.

The amount paid for the item will be sent as a physical gift card to the delivery address as indicated on the original order.

If you would prefer that the sender’s account is credited for the gift please indicate this in your e-mail and along with your returned item(s).

Please also see the Exclusions and How to Return sections below.

 

Black Friday / Cyber Monday (BFCM) Policy

 

Christmas Returns Policy

We have extended our Returns Policy for the Christmas period.

Items purchased from 1st December 2019 - 21st December 2019 inclusive can be returned (with proof of purchase) for a Credit Note only until 11th January 2019.

Our refund policy is unaffected by this extension. Items can be returned for a full refund within 14 days of receipt.

Refunds

We are not obliged to give you a refund until we receive the products back from you or we receive evidence from you that you have sent them back to us. We strongly recommend you send the products using a secure or trackable method - e.g. Recorded/Special Delivery - and that you retain your proof of postage.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment within approximately two days of being processed. Depending on your bank, it may take up to two billing cycles for the credit to appear on your credit card statement.

Please note that we are unable to issue refunds to expired bank cards - in this instance, we will issue the amount paid to you as online credit or gift card.

Faulty items will be refunded in full, including delivery charges where you have paid for the service or selected an “Express”-type service as per your requirements in which case the standard cost of delivery will apply as well as the cost incurred by you in returning them to us.

 

Exclusions

  • Gift cards.
  • Unfortunately, we cannot accept returns of pierced jewellery for hygiene reasons.
  • Returns of underwear and swimwear are only valid if the hygiene slip is intact.
  • Items that have had their security tags removed.
  • Products purchased at any of our “pop-up” events.

Undelivered Items

If items are undelivered to you by the courier/postal services these orders will be held for a defined period of time (varies per company) for you to collect. If uncollected items exceed this limit, they will be returned to us as the sender. All items will be automatically refunded and returned to stock. You will be notified via email of the refund once processed.

 

How to Return:

TO DO

International Returns

Unfortunately, at this time we are unable to offer free returns internationally. You will therefore be required to pay for postage including any duties / taxes to return items back to us and will need to contact your local postal services to make these arrangements. Please return your item(s) using a recorded delivery service for your own insurance to the following address: