Dress was lovely, customs charges were not
"The dress is lovely, great fit. But I was very disappointed to have to pay extortionate customs charges on this delivery, I would not order from them again as a result."
Rita Velvet Hotfix Mini Dress in Black
Free Express Shipping
Hassle Free Returns
5* Customer Satisfaction
Machine wash according to instructions.
We gladly accept returns of unworn items within 14 days, see our full returns policy, including return exclusions here
Mystery bags, personalised items, gift cards and pierced jewellery, are non returnable.
UK
→ Yodel (2 working days, postcode exclusions apply) £3.90
→ DPD (Guaranteed Next Working Day Delivery, order by 5pm Monday-Thursday) £5.95
→ DPD Saturday Delivery (Order by 5pm Friday) £10
IRELAND
→ DPD (2 Working Days) €11.95
EUROPE
→ Royal Mail Standard International Tracked (5 - 10 working days) £9.99
USA
→ FedEx (3 Working Days) $11 - $18
→ DHL Express (2 Working Days) Shipping costs are calculated at checkout.
AUSTRALIA
→ DPD (6-8 working days) Shipping costs are calculated at checkout.
→ DHL (2 working Days) Shipping costs are calculated at checkout.
REST OF THE WORLD
→ DHL Express (2 Working Days) Shipping costs are calculated at check out.
FREE mainland UK standard delivery for orders over £50
For certain countries there will be additional customs and duties to pay that are the customers responsibility. Custom processing times are also out of our control.
Please note that all deliveries are either a tracked or signed for service. If you live in a remote area these timescales and prices may alter. Contact us with your address if you think this may affect you and we will let you know an appropriate cost and timescale.
See more shipping info including premier member delivery, postcode exclusions and personalised items shipping times here
Overall rating: 4.0 / 5 from 5 reviews.
AI Generated Review Summary
Summary topics
Review topics: [].
Review highlights
Reviews
Love but too shor
"Love love love this dress but unfortunately too short so need to return"
Short!!
"Far too short, fit was nice and fabric was thick but not too thick. Needed an inch more or so on the length"
Beautiful dress
"Such a beautiful, high quality dress. I cannot wait to wear it. Shorter than I thought but still stunning."
Beautiful Dress!
"Beautiful dress! Fits so well and quality feels really expensive. Cannot wait to wear throughout the festive season and one I think I’ll continuously come back too"
Q&A
- Is the fabric stretchy. It has limited reviews and not enough info on sizing. As the returns policy isn't the best it would be helpful to know the approx measurements as I'd have to order two different sizes currently but as it's on an offer(blackfriday 30%) I don't want to as you'll only exchange. Zara offer measurements to help you select the correct size
- Hey Katy, the 30% off isn’t the Black Friday sale so you will definitely be able to exchange for a full refund. There is some stretch to this dress, but it’s quite a thick and structured velvet material.
14 Day Returns
Learn More
5 Star Reviews
Learn More
Free Delivery over £50
Learn More